Stay Safe at Home

Advice and support from Merseyside Police. We're here 24/7, with offices and staff available to help and support you during these unprecedented times.

Keeping you and your family safe

The Coronavirus (COVID-19) pandemic is an unprecedented public health emergency and the ongoing requirement to stay at home is an essential part of the national effort to fight the virus.

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Domestic abuse

It’s a challenging time for everyone at the moment. However, for those who may be experiencing control and abuse behind closed doors, the current restrictions may leave them with feelings of further fear and isolation.

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Online safety

Due to the current restrictions, it is more likely young people will be going online to chat with friends, play games or do school work. Spending more time online, however, can increase their risk of being targeted by criminals who use the internet for the purposes od online abuse, grooming and exploitation.

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Avoiding fraudsters and their scams

Criminals are exploiting the Coronavirus (COVID-19) situation and could attempt to coax you into buying goods or services that don’t exist. They may contact you by phone, email, text, on social media, or even call at your door.

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Support services

Help and advice is available from Merseyside and National organisations

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Contacting us, reporting crime or an emergency

Merseyside Police is here 24/7, with officers and staff available to help and support you during these unprecedented times.

View more

Keeping you and your family safe

The Coronavirus (COVID-19) pandemic is an unprecedented public health emergency and the ongoing requirement to stay at home is an essential part of the national effort to fight the virus.

Being at home should be the safest place for us to be and for the vast majority of people, this is true.

Sadly though, Merseyside Police is aware that spending more time at home means some people in our communities may become more vulnerable to certain types of crime.

We know that criminals will adapt and attempt to exploit the current situation, both online and in person. There may also be people that are concerned about the circumstances they find themselves in whilst spending more time at home.

We would like to reassure you that Merseyside Police and support services are still available to help you, day and night.

This advice is relevant to a wide age group, so it may be appropriate to discuss the contents with other members of your household. If you are social distancing from family members and friends who you think need to be aware of the advice please call them on the phone and discuss it with them.

We are all in this together. If we look out for each other, we can ensure we all stay safe at home.

Content provided by Merseyside Police.

Published on Thu, 03 Dec 2020 11:29:14 GMT
Modified on Mon, 14 Dec 2020 14:17:59 GMT

Domestic abuse

It’s a challenging time for everyone at the moment. However, for those who may be experiencing control and abuse behind closed doors, the current restrictions may leave them with feelings of further fear and isolation.

Domestic abuse isn’t just physical. It can be psychological, sexual, emotional or even financial and can affect anyone. If we know the signs to look out for and where to get advice, we can help keep people safe. 

If you are concerned about someone you know or live near:

  • Ask them if they want to talk, listen to them, and assure them it’s not their fault.
  • Let them know you are concerned and encourage them to get help from the support services available.
  • You can offer to contact a support service or someone they trust, on their behalf.
  • If you think someone is in danger, report it immediately to the police. 

If you are suffering abuse at home, remember:

  • You are allowed to leave the house during lockdown and could get help whilst out.
  • If you need to leave, plan ahead – have a bag ready with the things you need such as phone, clothes, money or medication.
  • You are not alone – you will be listened to and helped.
  • It’s never your fault. 

Help and advice is available from national support services, and organisations throughout Merseyside.

Content provided by Merseyside Police.

Published on Thu, 03 Dec 2020 11:42:22 GMT
Modified on Tue, 15 Dec 2020 10:26:20 GMT

Online safety

Due to the current restrictions, it is more likely young people will be going online to chat with friends, play games or do school work. Spending more time online, however, can increase their risk of being targeted by criminals who use the internet for the purposes od online abuse, grooming and exploitation.

To help protect the younger members of your household while they are online, follow these steps:

  • Encourage them to talk to you about how they use the internet and show you what they do – ensure they know they can come to you for advice.
  • Have an agreement in place and set boundaries for their internet use, such as when and where they can use their devices and for how long.
  • Check age ratings that come with games, apps, films and social networks to confirm whether they’re suitable.
  • Activate parental controls on your home broadband and all devices including mobile phones and game consoles. Safe settings can also be activated on sites such as Google, YouTube and iPlayer.
  • Get to grips with the blocking and report functions on any gaming sites and ensure they know how to use them too.
  • Make sure they are aware of the risks of sharing images online and that you both know how to remove content should you need to.

For more detailed advice and information, visit ThinkuKnow.co.uk. If you know or have concerns about someone who might have been a victim of online abuse, you can report it to the police at www.ceop.police.uk.

Content provided by Merseyside Police.

Published on Thu, 03 Dec 2020 12:57:00 GMT
Modified on Mon, 14 Dec 2020 14:17:00 GMT

Avoiding fraudsters and their scams

Criminals are exploiting the Coronavirus (COVID-19) situation and could attempt to coax you into buying goods or services that don’t exist. They may contact you by phone, email, text, on social media, or even call at your door.

Follow these tips to protect yourself from being scammed:

  • Stop and take a moment to think before parting with your money or personal information.
  • It’s ok to decline or ignore any request. Only criminals will try to rush or panic you.
  • The police, or your bank, will never ask you to withdraw / transfer money, or ask you to reveal a password or PIN.
  • Do not click on links or attachments in unexpected or suspicious texts or emails
  • Forward suspicious emails to report@phishing.gov.uk and suspicious text messages to 7726.
  • Be wary of anyone who calls at your door unexpectedly – do not let them in. Ask for ID and keep the door closed while you verify who they are. Call 999 if you feel threatened or in danger.
  • Confirm callers or requests are genuine by using a known number or email address to contact organisations directly.
  • Stay secure online by keeping your phones, tablets and laptops updated with the latest software, apps and operating systems.

If you think you’ve been targeted by a fraudster, contact your bank immediately and report it to Action Fraud on 0300 123 2040 or via actionfraud.police.uk.

Content provided by Merseyside Police.

Published on Thu, 03 Dec 2020 14:43:21 GMT
Modified on Tue, 15 Dec 2020 10:25:03 GMT

Support services

Help and advice is available from Merseyside and National organisations

Liverpool


Liverpool Domestic Abuse Service

0800 084 2744 / 0151 263 7474
(Mon to Thu, 9am to 5pm. Fri 9am to 3pm)
www.liverpooldomesticabuseservice.org.uk

South Liverpool Domestic Abuse Service

0800 083 7114 / 0151 494 2222
(9am to 4:30pm)
www.sl-domesticabuseservices.org.uk

Savera UK

Tackling domestic abuse within black and minority ethnic communities
0800 107 0726 / 0151 709 6586
(Mon to Fri, 9am to 5pm)
www.saverauk.co.uk

Wirral


Family Safety Unit

0151 666 4914
(9am to 5pm)

Wirral Women’s and Children’s Aid (Wirral Refuge)

0151 643 9766
(24 hours)

Sefton


Sefton Women’s and Children’s Aid (SWACA)

0151 922 8606
(Mon to Thu, 9:30am to 5pm. Fri 9:30am to 3pm
www.swaca.com/

Sefton Independent Domestic Violence Advisory Service

0151 934 5142
(Mon to Fri, 9am to 5pm)
IDVA.team@sefton.gov.uk
www.sefton.gov.uk/behindcloseddoors

Knowsley


The First Step Project & IDVA Service

0151 548 3333
(Mon to Fri, 9am to 5pm)
enquiries@thefirststep.org.uk
www.thefirststep.org.uk

Knowsley Multi-Agency Safeguarding Hub

0151 443 2600
(Mon to Fri, 9am to 5pm)

St Helens


Safe2Speak

Support and advice
01744 743200
(Mon to Fri, 9am to 5pm)

Safe2Speak 24hr helpline

Emergency assistance with accommodation
01925 220541
(24 hours)

National


National Domestic Abuse Helpline

www.nationaldahelpline.org.uk
0808 2000 247 (24 hours)

Men’s Advice Line

www.mensadviceline.org.uk
0808 801 0327 (Mon & Wed, 9am to 8pm. Tue, Thu & Fri, 9am to 5pm)

National LGBT+ Domestic Abuse Helpline

www.galop.org.uk
0800 999 5428 (Mon, Tue & Fri, 10am to 5pm. Wed & Thu, 10am to 8pm)

Childline

www.childline.org.uk
0800 1111 (9am to Midnight)

Women’s Aid Live

Chat Link chat.womensaid.org.uk (Mon to Fri, 10am to 2pm)

Content provided by Merseyside Police.

Published on Thu, 03 Dec 2020 12:37:29 GMT
Modified on Mon, 14 Dec 2020 14:37:22 GMT

Contacting us, reporting crime or an emergency

Merseyside Police is here 24/7, with officers and staff available to help and support you during these unprecedented times.

If you need to report a crime or anything suspicious, please contact us: 

In an emergency, always call 999.

If it’s an emergency and you are unable to talk – call 999 and either press 55, or make a noise, such as tapping the handset, coughing, crying or even talking to an offender. These actions will alert the attention of the BT operator.

If you have any information on a crime and you would prefer not to speak to police, you can callCrimestoppers anonymously on 0800 555 111 or visit www.crimestoppers-uk.org

Content provided by Merseyside Police.

Published on Thu, 03 Dec 2020 14:51:28 GMT
Modified on Tue, 15 Dec 2020 10:23:13 GMT

Content provided by Merseyside Police.

Published on Fri, 11 Dec 2020 09:24:36 GMT
Modified on Mon, 14 Dec 2020 14:38:31 GMT